RECO Disciplinary Process – How Complaints Become Decisions

Why this matters: Understanding RECO’s process helps you read discipline decisions and know what protections exist for consumers.

Process at a Glance

1. Complaint – A consumer submits a complaint to RECO.
2. Investigation – RECO gathers evidence, interviews, and records.
3. Notice – If warranted, a Notice of Hearing/discipline is issued.
4. Hearing / Resolution – Hearing before a Discipline Committee; sometimes resolved by agreement.
5. Decision – Decision is published with fines/conditions where applicable.

How to Read a Decision

• Facts – What happened and evidence considered.
• Code Sections – Which rules were allegedly breached.
• Sanctions – Fines, education, suspension, conditions.
• Rationale – Why the penalty was chosen.

See the Mustafa Zia decision summary →